General terms and service conditions

1. Information on the Service Provider

Topaz Apartment Houses Balatongyörök
Topáz Apartmanházak Kft.
Registered office: H-8313 Balatongyörök, Kossuth Lajos str. 24.
Premises: H-8313 Balatongyörök, Kossuth Lajos str. 15.
VAT number: 27793288-2-20

Topaz Apartment Houses Keszthely
Mrs. Ildikó PAP-BALÁZS, sole proprietor
Registered office: H-8313 Balatongyörök, Kossuth Lajos str. 24.
Premises: H-8360 Keszthely, Római str. 17.
VAT number: 75272393-1-40

Villa Topáz Balatongyörök
Mrs. Ildikó PAP-BALÁZS, sole proprietor
Registered office: H-8313 Balatongyörök, Kossuth Lajos str. 24.
Premises: H-8313 Balatongyörök, Kossuth Lajos str. 24.
VAT number: 75272393-1-40

Juhar Apartment House Balatongyörök
Mr. Ákos TÓTH, sole proprietor
Registered office: H-8313 Balatongyörök, Kossuth Lajos str. 24.
Premises: H-8313 Balatongyörök, Kossuth Lajos str. 90.
VAT number: 75272403-1-40

Jázmin Apartment House Balatongyörök
Mr. Ákos TÓTH, sole proprietor
Registered office: H-8313 Balatongyörök, Kossuth Lajos str. 24.
Premises: H-8313 Balatongyörök, Üst Gyula str. 21-23.
VAT number: 75272403-1-40

Kék Guest House Keszthely
Katalin GIBERNÉ KIRÁLY
Registered office: H-8313 Balatongyörök, Üst Gyula str. 64.
Premises: H-8313 Balatongyörök, Üst Gyula str. 64.
VAT number: 56282678-1-40

2. General rules

2.1. These “General Terms and Conditions” govern the use of the Service Provider’s accommodation and its services.

2.2. Special, individual conditions do not form part of the General Terms and Conditions, but do not exclude the conclusion of separate agreements with travel agents, tour operators with different conditions according to the type of business.

3. Contracting Party

3.1 All services provided by the Service Provider are used by the Guest at his/her own risk.

3.2. If the order for the services is placed directly by the Guest with the Service Provider, the Guest is the Contracting Party.
The Service Provider and the Guest together shall become Contracting Parties (hereinafter referred to as Parties) upon fulfilment of the conditions.

3.3. If the order for the services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary.
In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Customer.

3.4. In view of the health and safety risks of the activity, the Service Provider can only provide the services if the Guest provides the Service Provider with his/her name and address prior to using the service.

4. Establishment of the Contract, method of booking, modification, obligation to notify.

4.1. The Service Provider shall send an offer to the Guest’s request for an offer submitted verbally or in writing.
If no specific reservation is received within 72 hours of the offer being sent, the Service Provider shall no longer be bound by the offer.

4.2 The Contract shall be deemed to have been concluded upon written confirmation of the Guest’s written or oral reservation by the Service Provider and shall therefore be deemed to have been concluded in writing.
A verbal reservation, agreement, modification or verbal confirmation by the Supplier shall not be deemed to be a Contract.

4.3. The Contract for the use of the Accommodation Service is for a fixed term.

4.3.1 If the Guest permanently leaves the room before the expiry of the fixed period, the Service Provider is entitled to the full price of the service stipulated in the Contract.
The Service Provider is entitled to resell the room vacated before the expiry date.

4.3.2 Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider.
In this case, the Service Provider may request reimbursement of the service already provided.

4.4. Any amendment and/or addition to the Contract shall require the written agreement of the Parties.

5. Advance payment, cancellation conditions

For reservations of minimum HUF 60,000 or at the individual discretion of the Service Provider, the Contracting Party (Guest) is obliged to pay a deposit as specified in the booking confirmation.

5.2. Cancellation conditions, penalty
– 14 days before arrival, the reservation can be cancelled free of charge
– 13-6 days before arrival, 50% of the deposit will be charged
– 5 days before arrival or in case of no show, the deposit will be charged in full

5.3 In the case of reservations of products subject to special conditions, group travel or events, the Service Provider shall establish different terms and conditions from the above, which shall be set out in an individual Contract.

6. Prices

6.1. The current prices of the accommodation (Rack Rate) are posted on the website of the accommodation (www.topazbalaton.hu) and at the reception.

6.2. The Service Provider is free to change its advertised prices without prior notice.

6.3 The prices do not include the tourist tax.
The tourist tax is determined by the Municipality of Balatongyörök and is payable in cash as an extra fee in addition to the accommodation fee.

6.4 Current discounts, promotions and other offers are announced on the topazbalaton.hu website.

7. Family discounts

7.1 Children under 3 years stay free of charge when sharing a room with their parents.

7.2 Only one extra bed is allowed in the apartments or rooms.
The price of the extra bed is included in the current price list.

8. Method of payment, guarantee

Individual guests:

8.1. The Service Provider shall claim the remuneration for the services provided to the Contracting Party on the day of arrival, at check-in.

8.2. The Service Provider to guarantee the use of the service in accordance with the Contract and the payment of the consideration:
may request payment of an advance payment for part or all of participation fee.

8.3 The Contracting Party may settle the invoice in HUF or EUR.

a) the Service Provider accepts cashless means of payment (SZÉP card), the current list of which is made available to the Contracting Party upon request.

Travel agencies:

The contract with the Service Provider shall contain the specific payment terms.

9. Method and conditions for using the service

9.1. The Guest may check in to the apartment or room from 2:00pm on the day of arrival and check out by 10:00 a.m. on the last day of stay, extension until 11:00 a.m. is subject to availability.

9.2. If the Guest wishes to occupy the room before 09:00 a.m. on the day of arrival, the accommodation fee of the previous night will be charged.
After 11:00 a.m., a room extension fee of HUF 3.000 per room will be charged (by prior arrangement) and upon payment of this fee it is possible to stay in the room until 6:00 p.m. that day (late check-out).
After prior arrangement, it is also possible to check in early (early check-in) at a rate of HUF 3.000 per room and upon payment of this fee it is possible to occupy the room from 9:00 a.m. that day.

10. Pets

10.1 Pets are not allowed in the accommodation of the Service Provider.

11. Refusal to perform the Contract shall entail the termination of the obligation to provide the service

11.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the services if:

a) the Guest does not make proper use of the room or facility provided,

b) the Guest behaves in an unacceptable manner with the safety, security, order or staff of the accommodation, is under the influence of alcohol or drugs, is threatening, abusive or otherwise unacceptable,

c) the Guest is suffering from a contagious disease,

d) the Contracting Party fails to fulfil its obligation to make the advance payment provided for in the Contract by the due date.

11.2 If the Contract between the Parties is not fulfilled for reasons of force majeure, the Contract shall be terminated.

12. Sickness or death of the Guest

12.1 If the Guest falls ill while using the accommodation service and is unable to act in his/her own interest, the Service Provider shall offer medical assistance.

12.2 In the event of illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person’s relatives, heirs or the person paying the bill for any medical and procedural expenses, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.

13. Rights of the Contracting Party

13.1 Under the Contract, the Guest has the right to use the room booked and the facilities of the accommodation for the intended purpose, which are included in the normal range of services and are not subject to special conditions.

13.2 The Guest may lodge a complaint regarding the performance of the services provided by the Supplier during the stay at the accommodation.
During this period, the Service Provider undertakes to deal with any complaint submitted to it (or recorded by him) with written proof.

13.3 The Guest’s right to lodge a complaint shall cease after his departure from the accommodation.

14. Obligations of the Contracting Party

14.1 The Contracting Party is obliged to pay the price for the services ordered in the Contract by the date and in the manner specified in the Contract.

14.2 The Guest shall ensure that any child under the age of 14 who is under the responsibility of the Guest shall only stay in the Guest House of the Service Provider under the supervision of an adult.

15. Liability for damages of the Contracting Party

The Guest shall be liable for any damage caused to the Service Provider or to third parties by the Guest, the Guest’s companion or any other person under the Guest’s responsibility.
The Guest shall be liable to pay the Service Provider for any damage caused by him/her (e.g., extra cleaning: from a gross price of HUF 15,000).
This liability shall also apply if the Damaged Party claims the repair of the damage directly from the Service Provider.

16. The Service Provider’s rights

If the Guest fails to fulfil his/her obligation to pay the fee for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest’s personal property that he/she has taken with him/her in the Apartment House to secure his/her claims.

17. Obligations of the Service Provider

The Service Provider is obliged to

a) to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards,

b) to investigate the written complaint of the guest and to take the necessary steps to solve the problem, which shall be recorded in writing.

18. The Service Provider’s liability for damages

18.1 The Service Provider shall be liable for any damage caused to the Guest within its facilities due to the fault of the Service Provider or its employees.

18.1.1 The Service Provider shall not be liable for damage caused by an unavoidable cause beyond the control of the Service Provider’s employees and guests or caused by the guest himself.

18.1.2 The Service Provider may designate places in the Apartment House where the Guest may not enter.
The Service Provider shall not be liable for any damage or injury caused in such places.

18.1.3 The Guest must report any damage immediately to the reception and provide the accommodation provider with all the necessary information to clarify the circumstances of the damage and possibly for the police report/police procedure.

18.2 The Service Provider shall be liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping.

18.2.1 The Service Provider shall not be liable for personal belongings (including items and objects placed in the room safe) left in the Service Provider’s common areas or rooms.
The Service Provider shall not be liable for valuables left in a vehicle in the Service Provider’s car park, and the Service Provider shall investigate any damage caused to parked vehicles and, if the damage is due to negligence attributable to the Service Provider, shall compensate for the damage.

18.3 The amount of compensation shall be fifty times the daily room rate under the Contract, unless the damage is less.

19. Confidentiality

In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest and the relevant legislation on data protection and, if the Contracting Party has brought this to the attention of the Service Provider, in accordance with the relevant internal rules of the Contracting Party.

20. Force majeure

Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) over which a Party has no control (force majeure) shall relieve either Party from the performance of their obligations under the Contract for so long as such cause or circumstance exists.
The Parties agree to use their best endeavours to minimise the possibility of such cause or circumstance occurring and to remedy any damage or delay caused thereby as soon as possible.

21.Law applicable to the relationship of the parties, competent court

The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code.
Any dispute arising from the Service Contract shall be settled by the court having jurisdiction according to the place of performance.